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Privacy Policy

Last updated: April 26, 2026

At Panda Downloader, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our media extraction services. We have designed our platform to comply with international data protection standards, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other global privacy frameworks.

1. Information We Collect

Personal Data: We collect personal information that you voluntarily provide to us when you register on the platform, such as your name and email address. This information is used solely for account management and security.

Usage Data: Our servers automatically collect certain information when you access the service, including your IP address, browser type, operating system, and basic logs of your requests. This data is used for rate limiting, security monitoring, and service optimization.

Media Data: Panda Downloader does not store the media files you download or the URLs you process. Files are processed in volatile memory (RAM) and served directly to your browser or cached temporarily with encrypted keys for short periods (up to 24 hours) to improve performance before being permanently deleted.

2. Legal Basis for Processing (EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your information under the following legal bases:

  • Performance of a Contract: To provide the services you requested.
  • Legitimate Interests: To ensure the security and integrity of our platform.
  • Consent: Where you have specifically agreed to the processing of your data (e.g., creating an account).

3. Cookies and Tracking Technologies

We use essential session cookies to manage authentication and prevent Cross-Site Request Forgery (CSRF). We do not use persistent tracking cookies or third-party advertising trackers. By using our site, you consent to the use of these necessary technical cookies.

4. Data Retention

We retain your account information for as long as your account is active. Usage logs are typically rotated and deleted every 30 days. Media cache files are automatically purged within 24 hours of creation.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access the data we hold about you.
  • The right to rectify inaccurate information.
  • The right to erasure ("the right to be forgotten").
  • The right to restrict or object to processing.
  • The right to data portability.

To exercise these rights, please contact us at support@xdownloader.com.

6. Children's Privacy

Our services are not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect data from children. If we discover such data has been collected, we will delete it immediately.

7. International Transfers

Your information may be transferred to and maintained on computers located outside of your state or country. We ensure that such transfers are protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs).

8. Contact Us

If you have questions about this Privacy Policy, please contact our Data Protection team at support@xdownloader.com.